Charmclores knows the value of security in purchase, especially for luxury timepieces. Our goal is to ensure all our shoppers feel safe and confident with the purchase of any of our luxury brand name watches.
The start date of the (manufacturer’s/factory) warranty is the date on your warranty card or the date on your invoice.
Please check the warranty booklet for more information on what is covered by the warranty. Store this booklet in a safe place, so you know where to find it in case you need it. In general, the factory warranty covers defects in the materials and the movement. The factory warranty does not cover damage caused by daily wear or excessive use or abuse of the bracelet, appendages and crystal. The warranty does not cover water damage when the watch is not used according to manufacturer's guidelines. All watches are shipped in working order. The warranty does not cover battery life and battery replacement. The warranty is usually void if unauthorised repairs have been performed by anyone other than an authorised dealer of the brand.For all of the brands which we have licensed dealer, you will receive a worldwide warranty. This is the same warranty you would receive from any official dealer of that brand.
Frequently asked questions
My watch no longer works and is still under warranty. Is it broken and do I need to send it for repair?
Most of the time a quartz watch stops running, an empty battery is what causes it. Please feel free to have the battery exchanged by a well-trusted jeweller or official dealer of the brand. If the watch still doesn’t work after the battery change, the watch has to be offered at an official dealer for warranty.
My mechanical watch loses/gains time.
Mechanical watches may show a deviation in timekeeping. The limit for this deviation is +6 minutes and -4 minutes per 24 hours. As this differs by brand, you can always find the deviation in the manual provided. Does your watch show a greater difference? In that case, please contact an authorised dealer of your brand with your valid warranty.
How do I claim warranty on a broken watch?
The warranty can only be claimed when providing a valid warranty document. Most brand authorised jewellers & sales points will handle your warranty claim. Some brands will demand you go to the original sales point with your warranty claim. Please read the warranty card/booklet for further information.
The strap of my watch is broken/torn, what do I do?
Unfortunately, straps are not covered by the factory warranty. However, we feel like our customers you are entitled to a properly functioning product. If you think the product you have received is faulty due to a manufacturing error, please contact our customer service and provide us with clear pictures of the problem. Using clear photos, we can ascertain the problem, and find a suitable solution for you.
My watch crystal is broken/cracked, what do I do?
Unfortunately, the watch crystal is not covered by the factory warranty. Damage through strikes, impact, falling, etc. is never covered by the warranty.